Versand

At NovaTrend US, we strive to ensure that your products arrive as quickly and safely as possible. Below you will find all the details regarding our order processing and shipping procedures.

1. Order Processing Time

  • All orders are processed within [1-2 business days] (Monday – Friday, excluding public holidays).

  • If an order is placed on a weekend or a public holiday, it will be processed on the next business day.

2. Shipping Rates & Delivery Estimates (USA)

We offer the following shipping options through our carrier partners [e.g., USPS, UPS, FedEx]:

  • Standard Shipping:

    • Cost: [e.g., $5.99] (FREE on orders over [e.g., $50]).

    • Estimated Delivery Time: [3-5 business days] from dispatch.

  • Express Shipping:

    • Cost: [e.g., $14.99]

    • Estimated Delivery Time: [1-2 business days] from dispatch.

Note: Delivery times may vary during peak seasons (Black Friday, Christmas) or due to unexpected carrier delays.

3. Order Tracking

As soon as your package has been handed over to the courier, you will receive a shipping confirmation email containing your AWB / Tracking Number and a tracking link so you can monitor your package in real time.

4. Damaged or Lost Packages

  • Damaged Packages: If your package arrives visibly damaged, please inspect the contents, take photos before opening, and contact us within 24 hours at [your email address].

  • Incorrect Addresses: Please ensure your shipping address is correct at checkout. NovaTrend US is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.